Providing you
the Highest Quality
Customer Success
Providing you
the Highest Quality
Customer Success
Want to pursue
Customer Success?
Customer retention is important as ever today.
At adish, we believe retaining customers means creating fans of your products.
Making use of our global experiences, our customer success service entails
Japanese quality with generosity.
Work with us to pursue customer success!
How we provide Customer Success...
Planning
We will understand, analyze and accordingly strategize.
- Understanding the service values
- Understanding customers
- Strategy proposals
- Planning value propositions
- Setting up tools
Execution
Through social media and customer support, we will help execute customer success.
- 24/365 Email, Chat, and Phone
Customer Support - Documenting customer
experiences - Social media management
- Research, analysis
PDCA
We will listen to user voices and have
a PDCA cycle to continue providing the best customer experience.
- Reflecting user voices
- Proposals for improvements
- Reevaluating value propositions
- Tracking numbers
WHY adish?
Quality
Our services are based on the concept of Japanese “omotenashi” - hospitality with attention to details, generosity and striving for perfection.
Multilingual
Not only do we cover the major languages such as Japanese, English, Korean, Chinese, French, Italian, German, Spanish and Portuguese; we can cover minor languages too.
Price
Under Japanese management, we
have offshore centers in the Philippines to provide quality service at a reasonable cost.
Case Examples
Game Customer Success
（Japan to North America & Europe）
One of Japan’s largest gaming companies approached us with an inquiry regarding customer success as they planned for a global release of a new title. With a full understanding of the product and its values, we were able to plan on how to translate these values to the Western culture. We provided customer support in multiple languages, listened to user voices and accordingly proposed improvements, resulting in a rapid grow of active users.
SaaS Customer Success
（Europe to ASEAN）
A European BtoB web company was interested in breaking into the ASEAN market.
To pursue customer success we created a specialized team who was native in the language but also equipped with the lingo of the industry - this meant happy clients, a better reputation, and a growth of the company in revenue.
About Us
- company name
- adish co. ltd.
- office
- 8F KSS Gotanda building, 1-12-8 Nishigotanda,
Shinagawa-ku,Tokyo 141-0031 Japan - TEL
- +81(0)3-5759-0334
- company name
- adish International Corporation
- office
- 12F Jaka Bldg, 6780 Ayala Avenue,
Makati City Philippines - TEL
- +(632)-804-1210
Contact
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